HOW LONG BEFORE I RECIEVE MY ORDER?

Most orders placed after 10:00am EST will ship out the next day. If there is a problem with the order we will contact you immediately so there should never be any question on why your order has not been sent. 

HOW DO I TRACK MY SHIPMENTS?

Once we process the order and ship it out, you will receive and email confirmation with a tracking number to follow your package. 

HOW LONG BEFORE I RECIEVE MY ORDER?

Our standard shipping method is Priority by USPS. Depending on where you are, it could take 1-3 days.

MY SHIPPING INFORMATION IS WRONG?

We urge you to double check your address because we do move pretty quick. If your address is wrong, please email ShopRockCityThreads@Gmail.com so we could change it in the system before it ships out. Please understand our process is automated to ensure fast delivery times so there is a chance that it has already gone out.

HOW DO I EXCHANGE MY ORDER?

In the INFO tab above there is a RETURN Menu. Please click on that to follow the instructions on returning your product. While your return is being processed for the refund we will send once we receive the package, you can purchase the correct item you are exchanging it for.

HOW DO I RETURN MY ORDER?

In the INFO tab above there is a RETURN Menu. Please click on that to follow the instructions on returning your product.

WHAT PAYMENTS DO YOU ACCEPT?

We accept all major credit card such as Visa, Mastercard, and American Express. We also accept PAYPAL.

HOW DO YOUR SHIRTS FIT?

Each Product will have a Sizing Chart Inside the images and also in the Description.

WHY DON'T I SEE MY CITY ON YOUR SITE?

We started in Detroit, our hometown, and wanted to focus on the cities we all love visiting near our area for our initial launch. We hope to include more cities as we grow our business over the following years.

MY PRODUCT IS DEFECTIVE OR THE WRONG SIZE?

We have many procedures in place to make sure you are 100% satisfied with the product you receive and everything is correct. If there happens to be an issue by some chance, PLEASE CONTACT US immediately ShopRockCityThreads@Gmail.com We will do everything in our power to correct the mistake.

CAN YOU CREATE CUSTOM T-SHIRTS?

Yes ! Click INFO tab above, then CUSTOM ORDERS for more Information.